ZellyPrivacy policy
What we keep about you, where it is stored, how it is protected, and how to download or delete it.
Data we keep
Your email, your password in hashed form (never in plain text), your phone number, the category you chose, and the date you accepted these terms.
The billing details you give at checkout: name, company, ICE, city and phone.
Your posts’ captions and results, the names of your linked accounts, and your messages with Zelly support.
A security history of your account (sign-ins, password changes) for 180 days. Internet addresses are stored only as a keyed fingerprint.
Operator name and address to be added before launch.
Where your data is stored
On our server at Fly.io in Frankfurt, Germany. The disk is encrypted, and so are the daily backups our host keeps for 5 days.
On top of that, your phone number, your billing details and your messages are encrypted inside the database with a key kept apart from it.
Partners who receive only what they need: Upload-Post (sends your videos to the platforms you choose and keeps your account links), Stripe (card payments; we never see your card number) and Twilio (sends the confirmation codes to your phone).
Your videos
Your videos are sent to the posting partner and deleted from our server after sending. A daily cleanup removes any leftovers.
Your social-media passwords
We never ask for or store your social-media passwords. You connect your accounts on the platform’s own page.
Your phone number
It protects your account: a password reset code goes only to the phone saved on your account, never to another number.
We use it to answer you. We do not send advertising by SMS and we never sell it.
No selling of data
We do not sell your data.
Cookies
We use only the cookies needed for your account, never for ads or tracking: one keeps you signed in, one remembers that this browser has signed in before (so wrong passwords typed somewhere else cannot lock you out), and one lasts a few minutes during Google sign-in.
How long we keep data
Account data: until you delete your account. Security history: 180 days. Leftover uploaded videos: 1 day at most. Backups: 5 days. Invoices: for the period accounting law requires.
Download or delete your data
In the app, open Accounts, then “Your data”. “Download my data” gives you a copy of everything we hold about you.
“Delete my account and data” deletes your account, posts, messages, phone number and account links at once, and stops card billing. Backups disappear within 5 days.
Invoices are the only thing we keep, for the period accounting law requires, without a link to your account.
You can also write to us through the support page. In Morocco you may contact the CNDP (law 09-08).